Naomi Feil developed the concept of Validation theory, a method for working with the elderly that is highly influenced by the power of empathy. Although her examples in this talk are based on working with seniors, I feel like they apply so well to any interactions. So often we have a tendency to try and minimize, distract, or dismiss what others are feeling, especially if we’re feeling uncomfortable with the emotions involved. But doing those things doesn’t help. Empathy does.